Should end-users be part of the formulations and measurement of IT service level agreements?

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dc.contributor.advisorMaharaj, Manoj Sewak.
dc.contributor.authorBuckroodeen, Rishaad.
dc.date.accessioned2014-02-25T08:55:30Z
dc.date.available2014-02-25T08:55:30Z
dc.date.created2010
dc.date.issued2010
dc.descriptionThesis (MBA)-University of KwaZulu-Natal, Westville, 2010.en
dc.description.abstractAbstract available from pdf file.en
dc.description.notesNo print copy available.en
dc.identifier.urihttp://hdl.handle.net/10413/10439
dc.language.isoen_ZAen
dc.subjectInformation technology--Management.en
dc.subjectManagement--Data processing.en
dc.subjectManagement information systems.en
dc.subjectTheses--Business administration.en
dc.titleShould end-users be part of the formulations and measurement of IT service level agreements?en
dc.typeThesisen

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