Should end-users be part of the formulations and measurement of IT service level agreements?

Files

Buckroodeen_Rishaad_2010.pdf (576.75 KB)

Date

Authors

Buckroodeen, Rishaad.

Abstract

Abstract available from pdf file.

Description

Thesis (MBA)-University of KwaZulu-Natal, Westville, 2010.

Keywords

Information technology--Management., Management--Data processing., Management information systems., Theses--Business administration.

URI

http://hdl.handle.net/10413/10439

Collections

Masters Degrees (Graduate School of Business and Leadership)