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Should end-users be part of the formulations and measurement of IT service level agreements?

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Buckroodeen_Rishaad_2010.pdf (576.75 KB)

Date

2010

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Abstract

Abstract available from pdf file.

Description

Thesis (MBA)-University of KwaZulu-Natal, Westville, 2010.

Keywords

Information technology--Management., Management--Data processing., Management information systems., Theses--Business administration.

Citation

URI

http://hdl.handle.net/10413/10439

Collections

Masters Degrees (Graduate School of Business and Leadership)