Image and customer service tracking survey for e-consumables with a focus on customer retention and acquisition.

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Wallbridge_Ross_2003.pdf (3.57 MB)

Date

2003

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Abstract

Abstract available in PDF file.

Description

M.B.A. University of Natal, Durban 2003

Keywords

Consumer research., Customer service., Dissertations, Academic--University of Natal (Durban), Consumers--Research., Customer services.

Citation

URI

http://hdl.handle.net/10413/13080

Collections

Masters Degrees (Graduate School of Business and Leadership)

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