The effects of privatisation of municipal entities on customer service quality : a case study on Johannesburg Water (PTY) LTD.
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Date
2006
Authors
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Abstract
Abstract available in attached PDF document.
Description
Thesis (MBA)-University of KwaZulu-Natal, Westville, 2006.
Keywords
Municipal water supply--South Africa., Customer services--Management., Customer services--Quality control., Privatization., Theses--Business administration.