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The effects of privatisation of municipal entities on customer service quality : a case study on Johannesburg Water (PTY) LTD.

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dc.contributor.advisorPotwana, Nobubele.
dc.contributor.authorMashava, Thandi.
dc.date.accessioned2013-10-28T10:04:49Z
dc.date.available2013-10-28T10:04:49Z
dc.date.created2006
dc.date.issued2006
dc.descriptionThesis (MBA)-University of KwaZulu-Natal, Westville, 2006.en
dc.description.abstractAbstract available in attached PDF document.en
dc.identifier.urihttp://hdl.handle.net/10413/9826
dc.language.isoen_ZAen
dc.subjectMunicipal water supply--South Africa.en
dc.subjectCustomer services--Management.en
dc.subjectCustomer services--Quality control.en
dc.subjectPrivatization.en
dc.subjectTheses--Business administration.en
dc.titleThe effects of privatisation of municipal entities on customer service quality : a case study on Johannesburg Water (PTY) LTD.en
dc.typeThesisen

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