Exploring the impact of organisational change on employee morale.

Abstract

Organisations implement changes that will enable organisations to grow and thrive. These changes lead to uncertainty. Managing change requires a leader to effectively communicate the vision of the change, and when done correctly, respect and allegiance are some of the benefits that can be expected. When a change is poorly implemented, it can have a negative impact on the organisation. Open-ended and closed-ended questions were utilised to assess the impact of changes employed by management on employee morale and to answer the following question: How do employees perceive the changes employed by management, and how do these changes influence employee performance? These management changes, as well as the variety of leadership styles that accompany them, would have an impact on employee morale. The research was both descriptive and exploratory in nature. A sample size of 85 employees was chosen using a systematic random sampling technique. Questionnaires were electronically administered to these respondents who were reachable via WhatsApp to collect primary data. Closed-ended questions were analysed using SPSS and Survey Monkey. The open-ended questions were used to elicit the opinions and perceptions of the respondents. Thematic analysis was used to examine open-ended questions. According to the findings of the research, there is a positive relationship between changes implemented by management, leadership style, and staff morale. The study also indicated that the majority of respondents were informed about upcoming changes before they were implemented, and top managers were the first point of contact. The information, however, does not appear to have been passed on to the staff.