The impact of motivation on job satisfaction amongst selected employees at eThekwini Electricity.
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Date
2016
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Abstract
ABSTRACT
Motivation and job satisfaction were the focus of this study that aims to assist the
eThekwini Electricity Department in South Africa, with emphasis on engineers,
technologists and technicians. The relationship among these two factors determine
levels of employee productivity, proposes solutions on how to enhance it and help the
municipality gain a corporate advantage over their competition. The objectives were set
to grasp an understanding on the factors that motivate job satisfaction, the impact of
motivation and the overall level job satisfaction as well as to determine factors that
influence job dissatisfaction. Concepts of motivation including the definitions and
theories such as Content and Process, McClelland’s Theory of Needs, Alderfers ERG,
X and Y, Vroom’s Expectancy and Self-efficacy was extrapolated from literature.
Maslow’s Hierarchy of Needs and Herzberg Two Factor Theory gave rise to the
research instrument used in the study which was quantitative in nature. A sample size
of 117 employees was asked to provide their views on a Likert-scale questionnaire.
The study found that more than 80% of the respondents were male and more than 60%
were between the ages of 25-34. The results from the questions addressed revealed
that only growth and advancement was a factor that did not motivate job satisfaction.
Furthermore, higher order needs that the employees had were deemed to be already
satisfied or in the process of being satisfied. The future recommendations would be to
include a broader professional sample, compare municipal organizations to corporate
ones and factor in employee motivational triggers in the hope that more specific details
will be revealed that will allow organizations to experience higher levels of success
while fulfilling the job expectations of each employee.
Description
Masters Degree. University of KwaZulu-Natal, Durban.