Analysing the impact of recruitment challenges on hiring efficiency at Scribante Labour Consultants, a case study.

Abstract

Private Employment Agencies significantly contribute to reducing unemployment in South Africa, yet challenges in agency work persist. This study explores the recruitment challenges at Scribante Labour Consultants, a private employment agency, focusing on two business models: Temporary Employment Services and Labour Consultants. Temporary Employment Services involves outsourcing employees to other companies, while Labour Consultants retain compensation management and Human Resources related responsibilities. Additionally, the study contextualises Agency Work, a prominent international model. A literature review examined International Labour Organization Conventions, Temporary Employment Services, and South African labour laws, with Agency theory framing the research. Employing a quantitative approach, the study utilised probability sampling and cluster sampling criteria. Surveys were administered to Scribante Labour Consultant associates, including Automotive Investment Holdings Mahindra Logistics, Toyoda Gosei South Africa, and Toyota Tsusho Africa. Data were analysed using Statistical Package for the Social Sciences (V23) and descriptive and inferential statistics. Findings revealed challenges in stakeholder representation, with organisations like Confederation of Association in the Private Employment Sector earning high trust while others, such as Information Technology Association and Contact Centre Management Group, faced lower engagement. Scribante Labour Consultants aligned well with International Labour Organization standards on minimum wages and collective bargaining but exhibited gaps in areas like freedom of association, social security, and maternity protection. Recommendations include enhancing stakeholder engagement, improving communication, and aligning practices with International Labour Organization Convention (No. 181). Integrating online and traditional recruitment strategies, addressing mismatches in candidate qualifications and roles, and refining maternity protection policies are essential for Scribante Labour Consultants to improve service delivery and strengthen its position in the private employment sector.