The role of computer software and applications toward enabling productivity of administrative personnel at Corobrik KwaZulu-Natal.

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As we witness the constant change and evolution of improved and updated software applications for users, we recognise the need for organisations to align themselves to the new technologies to ensure enabled and improved productivity. The objective of the study is to examine the use of software applications by administrative personnel at Corobrik KwaZulu-Natal (KZN) for the enabling and improvement of productivity. The research reviewed the use of software applications and how it effectively provides support required by the administrative personnel and the organisation, improving performance towards growth, knowledge and productivity while being able to adapt to change in the internal and external environments. The need for self-motivation and growth was explored with the recognition that the knowledge is to be shared to support the efficiencies for enablement and improvements. To achieve the results of the study a qualitative research approach was used to probe into the use of the software applications and to understand how these applications effectively and efficiently enable the job functions for productivity. It was established that an interpretative approach will be best suited for the study as it allows for constructive experiences of the participants. The sample method that was used was purposeful sampling, as sixteen participants were selected from different departments and levels of the organisation. The questions were semi-structured, as there was an opportunity for the participants to respond freely, to provide a deep insight of their views, perceptions and experiences of the use of software applications that are made available. The interviews were transcribed on analysis of the data and distinct themes were extracted allowing for a credible thematic analysis. The most pertinent findings that emerged, is the lack of training and sharing of knowledge and that the use of software applications was tacit rather that explicit within the organisation.


Masters Degree. University of KwaZulu-Natal, Durban.