Enhancement of information management & systems: towards business efficiency and productivity within the asset creation department of Eskom in Kwa-Zulu Natal.

Abstract

This study articulates the enhancement of Management Information Systems and its role in enabling business efficiency and productivity in Eskom Operating Unit within the Asset Creation department (KwaZulu-Natal). The study aimed to determine how Information Systems could be used to enhance its operations, reporting and business efficiency. The research methodology adopted a mixed method approach utilising both qualitative and qualitative methods. Interviews were used to interact with management for the collection of qualitative data and a questionnaire for quantitative data collection. The study adopted primarily a census approach to population and sampling and therefore targeted the entire department. The findings of the study indicated that there are operations taking place in isolation and that information systems can serve to increase the flow of information across departments. In addition, real time information can promote proactive management decision-making that can influence operations. The research study concluded by proposing a model for best practice which was underpinned by the Delone and Mclean Information Systems model. The research recommends that the organisation must develop programmes to establish the sharing of information and transparency, adopt the proposed model and conduct a study in other operating units. It further recommends that Group Information Technology become visible by conducting technology roadshows and exhibitions and also ensure regular engagements with the executive on their operational meetings.