An evaluation of the service delivery efficiency in uMkhanyakude District Municipality in South Africa between the periods of 1996 to 2011.

Abstract

This study is an evaluation of the delivery of services by South African municipalities, through a case study of uMkhanyakude District Municipality after nearly thirty years of democracy and taking into consideration all the inherent apartheid era challenges faced by rural and urban local municipalities. The literature review revealed that following the apartheid era, municipalities in South Africa experienced significant difficulties in providing top-notch services to residents from a variety of social, geographic, and economic backgrounds. In comparing these three municipalities in South Africa: uMkhanyakude (district), uMhlabuyalingana (rural), and uMtubatuba (urban), the data clearly shows that each had their difficulties, with the provision of water being the most serious problem due to the decision that municipal water services should be a competence of the district municipalities themselves. Jozini, False Bay, uMtubatuba, and uMhlabuyalingana are the municipalities that make up this district municipality. A thorough analysis of the literature from each of these municipalities shows that there is some form of service delivery taking place, with some services seeing slight improvement, while others are being severely impacted by service interruptions. The service delivery shortages or interruptions, corruption, political interference, and border crimes appeared to be major challenges in the area and this was evident from the literature, data, and the community responses during the data collection phase. Qualitative research methodologies were employed to collect data on the demographic profiles, and expert opinions garnered from the key informants. Municipal performance issues raised by the municipal officials confirmed that there was still a long way to go in resolving the audit findings, as well as the concerns and needs raised by the community members themselves. The inadequacies in the provision of services defeated the ‘A Better Life for All’ election slogan of the African National Congress and created unrealistic expectations following the elections, that the communities were going to receive adequate municipal services as promised. The findings revealed that the main problem with the South African service delivery model was with its top-down approach, where the national government alone determines the policy frameworks, mechanisms, and budgets, which hinders the voices of ordinary citizens from being heard. This is in direct opposition to the government’s stated goal of bringing government closer to the people through decentralization, which was designed to increase accountability and the responsiveness of government to its citizens by bringing decision-makers closer to the people.