The implementation of the Monitoring and Evaluation (M&E) system in government departments: a case study of the KwaZulu-Natal Department of Social Development.

Abstract

The study is centred on “The Implementation of the Monitoring and Evaluation (M&E) System in Government Departments: A case study of the KwaZulu-Natal Department of Social Development”. The Ministry of Performance Monitoring and Evaluation began in 2009, and the Department of Performance Monitoring and Evaluation (DPME) was established in January 2010. The Department of Social Development (DSD) Annual Reports for 2017/18 and 2018/19 contained the Auditor General’s audit outcomes of the Department of Social Development performance information. The audit/s revealed undesirable audit outcomes, with the department. Government departments should be effective in service delivery and efficient in allocating funds for service delivery programmes. The government is expected to report on its budget, programmes and achievements. The South African government has instituted a range of legislative and policy changes. The KwaZulu-Natal Department of Social Development’s mandate is to be delivered according to the South African Constitution and provide an effective, transparent, accountable and coherent intergovernmental system for provincial governments. This study seeks to understand the implementation of the Monitoring and Evaluation System in the KwaZulu Natal Department of Social Development. The study objectives examine the implementation of the M&E system in the KwaZulu-Natal Department of Social Development and understand the role of monitoring and evaluation in the KwaZulu-Natal Department of Social Development. The qualitative research study employed the qualitative research design. This included interviews for data collection and a thematic strategy for data analysis. The study employed the theory of change. The findings show capacity gap between national, provincial, and local government organizations influences evaluations' credibility.The study recommendations support the assertion that M&E contributes to effective programme implementation and a level of good governance; an integrated approach is recommended and emphasised to recognise the multi-faceted nature of social problems.