Investigating the challenges of the University of KwaZulu-Natal attracting professional services staff.

Abstract

This study examined the challenges faced by tertiary institutions in attracting professional services staff. Universities are important to South Africa's education system, and addressing staff recruitment challenges is crucial for improving institutional effectiveness and supporting strategic goals. Higher Education Institutions in South Africa differentiate themselves through research and compete for competent individuals who can contribute to research goals. While most study on talent management focuses on other organisations, the challenges remain similar, compounded by limited resources and growing student numbers in higher education. The study was conducted across one tertiary institution with defined ICS ("IT"), internal audit, planning and monitoring, infrastructure planning and projects, HR, procurement, legal services, and Campus Management Services. Primary data was collected using self-administered questionnaires for the researcher respondents and secondary data was collected through documentary analysis of the relevant institution's records. A quantitative research method was chosen for this study. Data were analysed using SPSS, and different tests were used, including Chi-Squared and Cronbach Alpha tests. The sample size for the study is 50 and questionnaires were sent electronically to the respondents. The study revealed that the process of recruitment, promotion, performance management, and talent management still needs improvement. The outcomes of the research are valuable for institution management and human resources departments. Some useful recommendations involved that leaders and managers should be actively involved in the process from the beginning, setting the strategy and talent requirements and engaging staff in their own development. Further, creating a supportive and nurturing environment that allows service staff members to add significantly to the general efficacy of the institution is paramount.