Impact of motivation and morale on productivity in the Durban terminals.

Abstract

The uprising significance of productivity is a factor that is currently affecting management of the organisations. Therefore, it is essential to examine various employee motivation methods and determine which is the most successful for the firm. The study aimed at determining the level to which motivation and morale affecting productivity amongst employees. The study focused on examining the drivers of motivation and employee morale as well as if there is a relationship between organisational effectiveness and employee motivation and morale. The research approach utilised to conduct the study was a quantitative method which was used to collect data. A questionnaire consisted of 30 questions with section A and section B was designed as a measuring instrument to collect data. The target population encompassed employees of Durban Terminals. A total number of 204 respondents participated in the survey. Descriptive statistics were used in this research study to analyse data which were presented in graphs and tables. The findings indicated that employee morale and motivation can enhance productivity in an organisation. The study depicted that the majority of participants were motivated by incentives and remuneration and by being treated fairly. Further, the study established that job satisfaction, promotions, leadership style and training and development were key success factors in managing employee morale as well as encourage high levels of performances of employees. Based on the findings, it was recommended that supervisors be provided an opportunity to obtain training on emotional intelligence in order to have an understanding and knowledge of addressing the issues of morale and motivation. Further, the organisation needs to develop an appropriate incentive structure as well as recognition activities to enhance morale of employees. Management also need to improve on their communication and engagement competencies to deliver any changes that may affect the productivity of employees.