Examining the level of satisfaction of low-income housing beneficiaries : the case study of Bhambayi housing project, iNanda (KZN).

Abstract

The South African post-apartheid government considers low-income housing provision as a core focus. As a result, it has embarked on a housing subsidy scheme as a means to address the massive housing backlog. This thesis sought to examine the level of satisfaction of the beneficiaries of a low-income housing project implemented through the South African National Housing Subsidy Scheme in Bhambayi (Jiniva), INanda, Kwazulu-Natal, South Africa. The study used a qualitative research approach, incorporating in-depth interviews, focus groups and observation in examining the level of satisfaction of the beneficiaries of low-income housing. Based on the information gathered through the research, it can be concluded that there was some form of community participation in the housing project. Beneficiaries had the opportunity to express their ideas through community participation and that provided them with direct access to the project. The findings revealed that overall the beneficiaries were satisfied with the housing environment, including housing features and basic services. However, there were complaints about certain aspects of the housing units but these were in the minority. Moreover, the findings revealed that there is a progressive realisation of the right to adequate housing as stipulated in the South African Constitution and which is being met by government. The beneficiaries that were allocated subsidised houses informed the researcher that their standard of living had improved as a result. Thus, in terms of the findings of the study, the Department of Human Settlement’s vision of housing promoting social cohesion and an improved standard of living for the poor is being achieved. This study is a contribution to the body of knowledge on the participation of beneficiaries in a low-income housing project in South Africa.