Change management following an acquisition by a multi-national corporation.

Abstract

This study examines the efficacy of change management following an acquisition by a multinational corporation. Staff turnover records are examined to determine whether there are significant changes in staff turnover before and after critical events in the change process. Staff exit questionnaires are examined to determine employees' reasons for leaving. The key change agents are interviewed to obtain their perspectives on the change process. Our conclusion is that the change has been generally well-managed, although more attention could have been paid to the individual groups that make up the staff, and that communication could have been improved. Our recommendation is that a follow-up study be conducted to gauge employee attitudes following the relocation.