Repository logo
 

Exploring changes in the membership of the Durban Chamber of Commerce and Industry.

dc.contributor.advisorHildbrand, Sandra.
dc.contributor.advisorBozas, Alexander Robert.
dc.contributor.authorRamakhetheng, Nthabiseng Lineo.
dc.date.accessioned2020-03-31T09:59:34Z
dc.date.available2020-03-31T09:59:34Z
dc.date.created2014
dc.date.issued2014
dc.descriptionMasters Degree. University of KwaZulu-Natal, Durban.en_US
dc.description.abstractPost 1994, chambers of commerce have gone through transformation as they adapted to new laws that were implemented with the new democratic government. Many policies were adjusted, impacting business but as a result specifically affecting the chambers. As an example the Durban Chamber of Commerce and Industry (DCCI), lost a high number of its members since the changes in policies. In 1999 the DCCI had 7000 paying members, but in 2014, it has about 2800 to 2900 members and this decrease in membership threatens the sustainability of the DCCI. Furthermore, while the DCCI manages to attract Small and Medium Enterprises (SMMEs), it struggles to attract larger companies and new members or to retain current members. This study was set out to explore the dynamics behind the changes in membership numbers and patterns and the negative impact to the development of the DCCI. Furthermore, it explored opportunities to increase membership numbers by attracting large companies as well as SMMEs. It also re-evaluated some of the services and programmes that the DCCI offers. A qualitative research design was chosen to explore peoples' experiences through the process of change. Fifteen semi-structured interviews were conducted with staff and members of the DCCI. In addition observation and secondary data was used. The data was analysed by means of thematic analysis. The findings of this study reveal clearly the main challenge for the DCCI is to retain members. This is because of the lack of services and DCCIs battle to adapt to the changes that came with a ‘new’ South Africa. This study further makes some suggestions to the DCCI leadership, managers, staff and members regarding the handling of the challenges that came with the changes. It also informs the chamber on how they can improve their services to increase their relevance for current members and on how to better meet the needs of their members.en_US
dc.identifier.urihttps://researchspace.ukzn.ac.za/handle/10413/17269
dc.language.isoenen_US
dc.subject.otherChamber services.en_US
dc.subject.otherChanges in the Chambers in South Africa.en_US
dc.subject.otherManagement role in sustainability.en_US
dc.titleExploring changes in the membership of the Durban Chamber of Commerce and Industry.en_US
dc.typeThesisen_US

Files

Original bundle

Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
Ramakhetheng_Nthabiseng_L_2014..pdf
Size:
2.66 MB
Format:
Adobe Portable Document Format
Description:
Ramakhetheng_Nthabiseng Lineo_2014.

License bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.64 KB
Format:
Item-specific license agreed upon to submission
Description: