Creating resilient state-owned enterprise using Enterprise Performance Framework and high-value knowledge employees : the case of Dube TradePort Corporation in KwaZulu-Natal.

Abstract

The changing and dynamic nature of contemporary business is inspired and dictated by knowledge employees as a pre-requisite for knowledge economy. These types of employees and their search for career capital using their unique competencies, personal attributes and knowledge, have become the hall marks of modern day business. They use these characters to leverage and differentiate themselves within the organization for their benefit and that of the organization. Against this background, the literature reviewed for the dissertation delved into the importance of nurturing career capitalists using the Enterprise Performance Management Framework as a way of creating a sustainable contract between the company and the employee. This is premised by the fact that using Enterprise Performance Management Framework also enables knowledge workers to flourish and grow within the organization and different industries. For the purpose of this study, the aim was to assess and evaluate the value of enterprise performance management framework in assisting the knowledge-workers in achieving their self-development and thereby creating a sustainable organization. This is premised by the fact that the highest reward for a person’s work is not what they get from it, but what they become by it. Due to the expert input required in a study of this nature, a qualitative study was adopted which focused on data collection from individuals within the company that are experts and are responsible for their company’s performance management reviews, which distinguished them as ideal sources of data that could be collected via interviews. Data collected and analysis resulted to a conclusion that alignment between enterprise performance framework and high-value knowledge employees as well as their quest to become career capitalists are not only beneficial to the organization performance but achievement of performance targets for both the company and individuals. These key findings culminated into several recommendations that aligning the enterprise performance management framework with available skills as well as employees’ aspirations is fundamental for building a resilient organization that competes equally within a knowledge economy.