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Understanding the role of knowledge management on organisational functionality at Ezemvelo KZN Wildlife.

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The study explores the role of Knowledge Management (KM) on organisational functionality at EKZNW organisation. The main research questions of the study are establishing if EKZNW has the KM practices, what they are, and if they have been and are of any benefit to the service delivery efficiency and strong competitive advantage of the organisation in the market. The main aim of the study is essentially exploring the role of all the KM practices of the organisation as to how they impact on the overall functionality of the organisation. It can therefore be briefly highlighted that KM translates into how the organisation attracts talent, how it preserves such talent, and how it ensures a smooth diffusion of such talent amongst the employees, which all ideally must result in heightened levels of innovation and efficiency, and sustained customer satisfaction and strong competitive advantage for the organisation. The data was collected from the employees of this (EKZNW) organisation. The employees that formed the population of the study were exclusively those who occupy management positions within their respective departments. The research methodology the study adopted is the qualitative approach with constructivism as the research paradigm. The researcher’s decision opting for the combination of these two elements of research, the qualitative method and the constructivist paradigm, has been motivated by the nature and purpose of the research study. It was therefore ascertained through the study, inter alia, that the incentive programmes and the reward systems of the organisation, almost invariably, yield positive results in the employees’ execution of their work, and heightened levels of motivation to share their knowledge and empower one another. This therefore underpinned the significance for the organisation to establish and institutionalise relevant and likely-to-yield-positive-outcomes KM practices which, inter alia, are exemplified by the training and skills-capacity-enhancing programmes. The study further reveals the importance of the time that the employees stay with the organisation and how that positively impacts on the overall performance of the staff. It transpires that the longer the employees stay with the organisation, the more knowledge and experience get acquired over time, and that essentially translate into the elevated overall productivity of the staff. This therefore necessitates that establishment of a highly conducive and encouraging working environment by the top management to ensure that the entire staff relish working for the organisation, and therefore get encouraged to stay longer with the organisation.


Masters Degree. University of KwaZulu-Natal, Durban.