Information communication technology opportunities to promote effective remote working at Transnet within the Durban container terminal.

Abstract

The study sought to investigate Information Technology Communication opportunities to promote effective remote working in Transnet Port Terminals at Durban Container Terminal. This concept is meant to support business continuity through remote working, minimise disruptions in times of crisis. This study also sought to determine whether the adoption of Information Technology Communication and digital solutions is influenced by the availability of resources. Other objectives were to determine the support system available for remote workers and examine digital innovative management solutions for supervising and monitoring employees working offsite. The research used a qualitative methodology and interviewed a sample of managerial and nonmanagerial personnel including the employee-collective bargaining unit members from Durban Container Terminal. Thematic analysis was employed wherein the researcher searched for patterns in the data to understand themes. Emphasis was placed in attempting to identify, analyze, and interpret data patterns. The results of the study revealed that Transnet employees have a culture of hardworking, accountability, honesty and can be trusted with the organisations’ Information Technology Communication tools, computer equipment, and network in remote work and operational performance in the future, and in times of such pandemics, natural disasters and other events such as strikes service delivery protests, and industrial actions. The expected results was a positive change in the way the port operates by increasing collaboration amongst teams working remotely, utilising smart technology through automation and innovation. The research findings showed that funding and the availability of digital resources was a major challenge in the adoption of Information Technology Communication technological solutions. The research recommended alignment of organisational strategy and ICT policy, intensive automation of operations among other measures through Artificial Intelligence and Machine Learning to promote remote working. Increased adoption of Information Technology Communication enhances regional and global competitiveness as port operating organisations sought to survive in the marine sector. Limitation of the research, include Covid-19 restrictions, protests, industrial strike action, and low employee morale due to protracted wage negotiations. Direction of future studies should focus on quantitative research to include a larger population sample and wider geographical area including other ports under Transnet Port Terminals and review of port operational performance and funding model.