Service quality and customer satisfaction : the case of private universities in Kenya.
| dc.contributor.advisor | Govender, Krishna Kistan. | |
| dc.contributor.author | Mang'unyi, Eric Ernest. | |
| dc.date.accessioned | 2016-05-18T09:52:00Z | |
| dc.date.available | 2016-05-18T09:52:00Z | |
| dc.date.created | 2015 | |
| dc.description | Ph. D. University of KwaZulu-Natal, Pietermaritzburg 2015. | en_US |
| dc.description.abstract | Abstract available in PDF file. | en_US |
| dc.identifier.uri | http://hdl.handle.net/10413/12976 | |
| dc.language.iso | en_ZA | en_US |
| dc.subject | Customer services -- Kenya. | en_US |
| dc.subject | Consumer satisfaction -- Kenya. | en_US |
| dc.subject | Private universities and colleges -- Kenya. | en_US |
| dc.subject | Theses -- Marketing management. | en_US |
| dc.title | Service quality and customer satisfaction : the case of private universities in Kenya. | en_US |
| dc.type | Thesis | en_US |