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Service quality and customer satisfaction : the case of private universities in Kenya.

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Mang'unyi_Eric_Ernest_2015.pdf (3.11 MB)

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Abstract

Abstract available in PDF file.

Description

Ph. D. University of KwaZulu-Natal, Pietermaritzburg 2015.

Keywords

Customer services -- Kenya., Consumer satisfaction -- Kenya., Private universities and colleges -- Kenya., Theses -- Marketing management.

Citation

URI

http://hdl.handle.net/10413/12976

Collections

Doctoral Degrees (Management)