The role of the fourth industrial revolution technologies’ adoption on the competitiveness of companies in the South Durban basin.

Abstract

This research addresses the critical issue of how companies in the South Durban Basin have embraced Fourth Industrial Revolution (4IR) technologies and the implications for their operations and the local economy. The South Durban Basin is a significant industrial hub in South Africa, and the adoption of the 4IR technologies has both practical and theoretical implications. The purpose of this study is to assess the extent to which companies in the South Durban Basin have integrated 4IR technologies into their operations and the potential impact on their competitiveness and the broader community. The research also investigates the associated challenges and opportunities for businesses in this context. To accomplish this research objective, a mixed-method approach was employed. Data was collected from forty (40) small and mediumsized companies in qualitative research and hundred and sixty (160) small and medium-sized companies using quantitative research. Data was collected through semi-structured interviews and questionnaires, and analysis encompassed coding, labelling, and descriptive and inferential statistics to derive meaningful insights from the gathered information. The analysis revealed that companies in the South Durban Basin have made significant strides in adopting 4IR technologies, particularly in areas such as automation, data analytics, and the Internet of Things. The research also found that these technologies have positively impacted operational efficiency, product quality, and competitiveness. However, challenges such as the digital divide, skills gaps, and infrastructure limitations have been identified as barriers to more widespread adoption of the 4IR technologies. Notably, the study encountered various limitations, including disruptions caused by major events such as the July 2021 unrest in KwaZulu-Natal and other parts of South Africa, as well as devastating floods in April 2022, leading to the closure of some businesses. Despite these challenges, the study remains valuable to various stakeholders seeking insights into the 4IR ‘s impact in the region. Companies that have successfully integrated these technologies into their operations have experienced tangible benefits. The findings of this study contribute to the broader discussion on technology adoption in industrial regions and provide insights into the South Durban Basin’s unique context.