Impact of talent management processes on organizational productivity in the banking industry.
Date
2019
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Abstract
This study centred on exploring the influence of talent and its administration on the
functioning of employees of the Nedbank Division of Private Wealth in the Western
Cape Province, as well as the organisational retention strategies put in place. The
main problem revolved around the inability of the Banking sector in the country, the
Nedbank Wealth Cluster inclusive to entice, accomplish and preserve talented
workers that perform effectively, exacerbating the encounters of overall organisational
productivity. The principal determination of the case study was to identify the retention
strategies that were previously being utilised at Nedbank Wealth Cluster; to determine
the impact of talent management on worker productivity; to unearth other aspects that
could contribute in conducing the enhanced worker productivity and to suggest what
improvements could be made on the strategies to retain workers. This research used
quantitative design. The intended audience for this case study comprised of workers
that qualified for some career development in various professions of Nedbank Wealth
in the Western Cape which had 2032 workers. The respondents were personally
served with the questionnaire by the researcher. Upon completion, the researcher
collected back 300 questionnaires that constituted a 93% response rate. Data was
analysed and the statistical results were represented in frequency tables and bar
charts. The outcome of the case study revealed that talent management had an
influence on the performance of workers at Nedbank Wealth in the Western Cape
Province. The results also indicated that a strong correlation existed between retention
strategies and talent management at the Division. The study recommends that
Nedbank Wealth Cluster in the Western Cape needs to regularly and adequately train
its workers; update and improve the retention strategies; revise its personnel policies;
adequately resource employees; and reward them for high performance. Suggestions
for further future studies concluded the study.
Description
Masters Degree. University of KwaZulu-Natal, Durban.