The effect of community policing forums within Glenmore and Umbilo communities in Durban, South Africa.

Abstract

This study explores the value and effectiveness of Community Policing Forums (CPFs) in Glenmore and Umbilo communities, in Durban, South Africa. Drawing upon both Broken Windows Theory (BWT) and Social Disorganisation Theory (SDT), the research investigates diverse community and CPF member perspectives through a qualitative approach. Findings reveal variations in CPF awareness, with some participants demonstrating strong knowledge while others lacking familiarity. This disparity aligns with the potential "information disorder" suggested by BWT and social fragmentation identified by SDT. The study highlights the importance of multi-pronged communication strategies, including social media, local media, and posters, to bridge awareness gaps and foster broader engagement. However, acknowledging SDT's insights, the research emphasises tailoring communication to reach diverse segments and address potential digital divides. Beyond awareness, the study underscores the need for deeper collaboration between communities and police, addressing root causes of crime, and empowering residents to participate in safety efforts actively. By moving beyond the limitations of BWT and embracing the holistic perspectives offered by SDT, CPFs can contribute to sustainable solutions for safer and more inclusive communities.