A critical review of the National Ports Authority of South Africa (NPASA) corporate values : perceptions of employees.
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Date
2007
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Abstract
National Ports Authority of South Africa (NPASA) adopted and declared its commitment to a set of eleven corporate values, included them in their performance management toolkit and regarded them as the organizational driving force. It was therefore important that a study to determine how these values have been embraced is conducted. This is critical since the organization might think that having corporate values equates to being a value based organization. In most cases, senior leadership has an impression that all is well in the organization and most if not all employees are indeed committed to these corporate values. The study was therefore aimed at critically reviewing the corporate values with the focus being on the perception of employees. The perception of employees is an ideal measure on determining whether NPASA is gaining ground on its strategic drive of being a value based organization. The perception held by employees has a bearing on the organizational performance. It is indeed critical that organizations communicate and listen honestly to the opinion of staff as they are integral in driving business. A questionnaire on the set corporate values of NPASA was developed to allow the employees to choose whether they agree or disagree with the given statements. The statements in the questionnaire were linked to the research objectives. The study has found that the employees do perceive NPASA as a value driven organization and are of the opinion that their experiences as staff members are in keeping with the professed corporate values. The employees have shown an understanding of the values and saw the enactment of corporate values as bringing positive developments to the organization. The employees have also indicated to NPASA what needs to be done so as to facilitate and encourage commitment to corporate values. The study concludes that the majority of employees are generally identifying with the set corporate values. Although the employees are embracing and showing commitment to the current corporate values, it is still critical that NPASA continue to review, facilitate and encourage commitment from all its employees. The employees of NPASA are of diverse background and the perception that their, organization is driven by corporate values is a positive achievement for the organization. Corporate values bring these, employees together and the belief that NPASA is value driven assist in building commitment to the organization which ultimately translates to better performance.
Description
Thesis (MBA)-University of KwaZulu-Natal, 2007.
Keywords
Employees--Attitudes., Organizational behaviour., Theses--Business administration.