An integrated logistics network to enhance logistics optimisation of the University of KwaZulu-Natal’s off-campus resident students’ transportation.

Abstract

The application of an integrated logistical network at the University of KwaZulu-Natal transportation system seeks to optimise the coordination of the movement of students in the University. The logistics network of the University of KwaZulu-Natal includes insourced and outsourced logistics services. This study is based on the nature of the University’s student transportation system along with the phenomenon of an integrated network. The main purpose of this study is to explore the nature of the logistics network of the University by identifying its compatibility with the principles of integration. The objectives of this study are: firstly, to assess the influence of an integrated logistics network in optimising the transport services of the University. Secondly, to examine the effect of the process flow of the outsourced and insourced student transportation systems of the University. Thirdly, to establish the extent of the relationship between the transportation schedule and transport facilities. Finally, to assess the perceived performance outcomes of selected logistical systems against the expectation of the selected stakeholders. This study applies the research onion that classifies research into five stages such as research philosophy, research approaches, research strategies, time horizons, and data collection methods. A quantitative approach has been adopted to analyse the data from 250 respondents. Using nonprobability sampling, the purposive technique assisted to collect relevant data from persons of interest and knowledge. The study findings reveal the extent to which an integrated logistics network influences optimisation in the off-campus residents’ transportation network of the University. Also, it reveals the perceived performance of the logistics network from the perspective of the students. Lastly, the study reveals a needed paradigm shift in meeting the transportation needs of off-campus resident students. This arises from the expressed dissatisfaction from students; it is also an opportunity for further incorporation of technology in the operational and managerial procedures within the logistics network of the University