Managers perception of talent management at the Durban Metropolitan Police service unit.
Zama, Winnie-Sara Fikile.
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The municipalities in South Africa are tasked with providing service delivery to the communities that they service. From time to time the country is inundated with service delivery protests from the communities due to poor service delivery or lack of service delivery. Previous studies conducted have revealed that the inability of the municipalities to attract and retain talented employees remains a challenge, yet talent management is hardly a strategic priority in most municipalities. Studies have also revealed that the lack of talented employees is the key restraint on service capacity and has the potential to affect the customer service. Durban Metropolitan Police Service Unit is one of the departments within eThekwini Municipality which in the recent past has lost many skilled and talented staff because of retirements, deaths, resignations and dismissals. Further to this, the department has suffered a bad image due to challenges associated with poor leadership and management of the department and high-profile managers being cited in the media for less than perfect service. This qualitative research data was collected from the interviews and was analysed using thematic analysis with different themes emerging. The study revealed many challenges facing talent management at Durban Metropolitan Police Service Unit. The results revealed that managers at Durban Metropolitan Police Service do not have a framework to use for the implementation of talent management. The talent identification processes, assessments, talent development and retention processes at the Durban Metropolitan Police Service did not follow any framework and were not driven by any business needs of the organisation. The findings support the assumption developed for this study that poor talent management practices in local government contribute to the eThekwini Municipality not being able to attract and retain talented employees. This has the potential risk of poor performance for the organisation. Managers at Durban Metropolitan Police Service and other departments within the eThekwini Municipality can use the findings of this research to ensure that they have proper talent management processes in place to the benefit of the organisation.