Repository logo

College of Law and Management Studies

Permanent URI for this communityhttps://hdl.handle.net/10413/6699

Browse

Browsing College of Law and Management Studies by Subject "5-Star hotels."

Filter results by typing the first few letters
Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    A strategic leadership framework for sustainability in hotels; a case study of 5-star hotels within KwaZulu-Natal = Uhlaka lobuholi obunobuhlakani bokusimama emahhotela asezingeni lezinkanyezi ezi-5 KwaZulu-Natali.
    (2023) Motsamai, Ntombifuth Angel.; Mutambara, Emmanuel.
    As the global hospitality industry faces increasing pressure to address environmental and social sustainability concerns, this research explores the development of a Strategic Leadership Framework tailored to the unique challenges and opportunities within 5-star hotels in KwaZulu-Natal province, South Africa. This study employed a comprehensive case study approach, drawing insights from a selection of ten (10) luxury hotels in the region. The primary objective of this research was to offer a holistic understanding of the sustainability practices and challenges encountered by high-end hotels within the context of KwaZulu-Natal province. It also sought to identify the strategic leadership attributes and practices that contribute to successful sustainability initiatives within these establishments. The study encompassed various dimensions of sustainability, including environmental conservation, social responsibility, and economic viability, acknowledging the intricate interplay between these factors. Methodologically, this study employed a qualitative approach for data collection and analysis utilised purposive sampling to select 20 participants with in-depth exposure and experience in the hotel industry. Interviews were used for data collection, generating rich and contextually embedded data. Thematic analysis was employed for data analysis, identifying recurring patterns, concepts, and insights related to hotel industry within KwaZulu-Natal province. The research findings highlight the multifaceted nature of sustainability in 5-star hotels, underlining the importance of strategic leadership in navigating complex sustainability challenges. This framework identifies key leadership attributes such as vision, innovation, stakeholder engagement, and strategic planning, which are essential for fostering sustainability-oriented organisational cultures. The implications of this research extend beyond the borders of KwaZulu-Natal, serving as a valuable reference for luxury hotels worldwide aiming to enhance their sustainability performance. The study ultimately contributes to the ongoing discourse on sustainable practices within the hospitality industry, offering a roadmap for strategic leadership that can help hotels balance environmental stewardship, social responsibility, and profitability in an increasingly conscious and competitive market. Iqoqa. Njengoba imboni yezokwamukela izihambi emhlabeni wonke ibhekene nengcindezi ekhulayo yokubhekana nokukhathazeka kwemvelo nokusimama komphakathi, lolu cwaningo luhlola ukuthuthukiswa Kohlaka Lweqhinga Lobuholi olwakhelwe izinselele namathuba ayingqayizivele ngaphakathi kwamahhotela asezingeni lezinkanyezi ezi-5 esifundazweni saKwaZulu-Natali, eNingizimu Afrikha. Lolu cwaningo lusebenzise indlela ebanzi yocwaningo oluyisibonelo, luveza imininingwane kumahhotela aphambili ayishumi (10) esifundeni. Inhlosongqangi yalolu cwaningo bekuwukunikeza ukuqonda okuphelele kwezinqubo zokusimama nezinselelo amahhotela asezingeni eliphezulu ahlangabezana nazo esifundazweni saKwaZulu-Natali. Iphinde yafuna ukuhlonza izici zobuholi bamasu kanye nezinqubo ezifaka isandla ezinhlelweni eziphumelelayo zokusimama ngaphakathi kwalezi zikhungo. Lolu cwaningo beluhlanganisa izilinganiso ezihlukene zokusimama, okuhlanganisa ukongiwa kwemvelo, umthwalo wemfanelo womphakathi, kanye nokuba namandla kwezomnotho, okuvuma ukusebenzisana okuyinkimbinkimbi phakathi kwalezi zici. Ngokwendlela yokwenza, lolu cwaningo lusebenzise indlela esezingeni eliphezulu yokuqoqwa kwedatha nokuhlaziya okusetshenziswe amasampuli okuhlosiwe ukuze kukhethwe ababambiqhaza abangu-20 abanolwazi olujulile nolwazi embonini yamahhotela. Izingxoxiswano zisetshenziselwa ukuqoqwa kwedatha, ukukhiqiza idatha enothile negxiliswe ngokomongo. Kwasetshenziswa ukuhlaziya okuphathelene nendikimba ukuze kuhlaziywe idatha, kuhlonzwe amaphethini avelayo, imiqondo, kanye nemininingwane ehlobene nemboni yamahhotela esifundazweni saKwaZulu-Natali. Okutholwe ocwaningweni kugqamisa isimo esinezici eziningi sokusimama kwamahhotela asezingeni lezinkanyezi ezi-5, kugcizelela ukubaluleka kobuholi obunamasu ekuzuzeni izinselele eziyinkimbinkimbi zokusimama. Lolu hlaka luhlonza izici zobuholi ezibalulekile njengombono, ukusungula izinto ezintsha, ukusebenzelana nababambiqhaza, kanye nokuhlelwa kwamasu, okubalulekile ekukhuthazeni amasiko enhlangano agxile ekusimameni. Imithelela yalolu cwaningo idlulela ngale kwemingcele yaKwaZulu-Natali, isebenze njengesethenjwa esibalulekile samahhotela aphambili emhlabeni wonke okuhloswe ngawo ukuthuthukisa ukusebenza kwawo okuqhubekayo. Ucwaningo lugcine lubambe iqhaza enkulumweni eqhubekayo yezinqubo ezisimeme ngaphakathi kwemboni yokwamukela izihambi, enikeza umhlahlandlela wobuholi obunesu obungasiza amahhotela ukuthi alinganisele ukunakekela indawo ezungezile, imithwalo yemfanelo yomphakathi, kanye nokwenza inzuzo emakethe eqaphelayo nencintisanayo.