Dynamics of capacity constraints in managing throughput quality at honours level: University of KwaZulu-Natal.

Abstract

ABSTRACT The throughput quality of Honours degree students seems to be hampered by a number of factors arising from institutional capacity constraints, whose dynamics have had an impact on the throughput quality of Honours degree students at the University of KwaZulu-Natal (UKZN). The aim/purpose of this study was to identify the capacity constraints that hinder these students from achieving high levels of academic performance within their respective Honours degrees. The theory of constraints (TOC) was used as an investigative tool for identifying ways in which these constraints could be alleviated from the system at UKZN. The academic practical importance is evident in the fact that it contributes a wealth of knowledge regarding student experience in a university, which can be modelled with other respective institutions.

The results should assist UKZN in identifying and alleviating the various factors that impede Honours students from achieving high levels of academic performance. A survey of male and female Honours students (aged 15 to 33 and above) found that technological systems at UKZN do not often operate at high speeds. This study adopted a unique approach by involving the Honours students in research that has a direct impact on their institution of education. The results provide support for the conceptual framework in that Honours students face institutional resource challenges as they pursue their Honours degree. The major findings of this study were tied in the funding and budget shortfalls of the university and the lack of capacity in accommodation. This study has contributed to the University of KwaZulu-Natal and other universities because it has identified what honours students experience as resource constraints at their university. UKZN is not an isolated case because other universities around the country, as well as globally, face similar resource challenges.