The use of electronic databases (EDs) during the COVID-19 pandemic by Information Studies postgraduate students at the University of KwaZulu-Natal (UKZN) Pietermaritzburg Campus.

Abstract

This ethnographic study investigates the use of electronic databases (EDs) during the COVID-19 pandemic by Information Studies postgraduate students at the University of KwaZulu-Natal (UKZN) Pietermaritzburg Campus. The motivation for this study stemmed from the researcher’s experience of the majority of students did not know how to use library’s electronic resources to retrieve information for their work. A few years later, with the COVID-19 pandemic involved, the researcher wanted to understand how the pandemic has affected postgraduate students. Cognitive Learning Theory (CLT) and the Technology Acceptance Model (TAM) theory underpinned the study. The main objectives of the study are to determine whether students are aware of the EDs offered by UKZN, if they received user education during the COVID-19 as well as the challenges experienced with regards to using and accessing EDs during the pandemic. The study used the post-positivism paradigm. The study population consisted of 51 registered postgraduate students. The data collection instrument used was a questionnaire, and it was distributed to students via email with the assistance of the supervisor and school administrator. The questionnaire sought to establish if postgraduate students used and accessed EDs during COVID-19, which EDs they used most, to identify challenges they encountered, the training they received and if they were aware of the available EDs. Of 52 registered students, 32 responded, yielding a response rate of 63%. The results were analysed and graphically presented in tables and graphs. The study found that postgraduate students were aware of the available EDs, but few students did not use them because of a lack of training. The UKZN e-journals A-Z list was the most used EDs. The study also found that students want to receive more training because EDs are based on the use of technology, and technology evolves over time. Several problems were experienced when using the databases remotely, such as a need for training on using the databases and improving access for off-campus users. Based on the study’s conclusions, liaising with lecturers for a class visit to increase awareness of EDs and training that includes different techniques to accommodate all students were presented as recommendations.