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A policy analysis of the implementation of the integrated quality management system (IQMS) in six secondary schools in KwaZulu-Natal.

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This research project examines the successes and challenges of processes involved in the implementation of the Integrated Quality Management System (IQMS) in six secondary schools. The focus of this study is limited to six secondary schools in the Umgungundlovu District in KwaZulu-Natal, South Africa. The research seeks to critically trace the evolution of the IQMS as a policy strategy for the implementation of teacher appraisal in South African schools. The research also explores appraisal measures in place prior to the introduction of the IQMS in schools. The analytical framework uses forward and backward mapping as analytical tools to guide the data analysis. The methodology is a case study approach with qualitative interviews with principals, heads of departments and post-level one educators. The findings indicate that while progressing adequately, there are a number of areas of concern with the implementation of IQMS. The report makes several recommendations regarding these.


Thesis (M.Soc.Sc.)-University of KwaZulu-Natal, Pietermaritzburg, 2008.


School management and organization--KwaZulu-Natal., Total quality management in education--KwaZulu-Natal., Theses--Policy and development studies.