Repository logo

An assessment of culture shock experienced by international employees at the University of KwaZulu-Natal.

Thumbnail Image



Journal Title

Journal ISSN

Volume Title



The study was conducted to investigate the culture shock experienced by international employees when adjusting to the work environment of the University of KwaZulu-Natal. The qualitative study used in-depth interviews to collect data. A thematic analysis pointed to the following as key learning points from the study: • The importance of providing accommodation to expatriates. • Ensuring consistency in the application of policies. • The importance of an induction programme. • The importance of family involvement when employing expatriates. In light of this study, it is therefore recommended that the University of KwaZulu- Natal (UKZN) consider the following programmes to assist foreign employees to adjust easily to the new environment: • UKZN to provide a central office to assist expatriates. • The central office will act as caretaker of all expatriates, ensuring that they are taken care of prior arrival, on arrival and throughout their stay within the institution. • The central office to act as an agent between the expatriates and prospective landlords. • The central office to work closely with the Human resources department in facilitating ensuring the family involvement.


Masters Degree. University of KwaZulu-Natal, Pietermaritzburg.