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Perceptions of officials on the effectiveness of electronic human resource management: case of the Department of Employment and Labour, Johannesburg.

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This study was conducted at the Department of Employment and Labour within the City of Johannesburg. The study sought to assess the perceptions of the officials about the effectiveness of the Electronic Human Resource Management which is an innovation within the Department of Employment and Labour that has been using a paper-based manual system for a long time. A case study was used for this study to explore the perceptions of officials from the Department of Employment and Labour, Johannesburg on the effectiveness of the E-HRM. The study employed a quantitative research approach in which 93 out of a total of 121 employees participated. A questionnaire was used as a research instrument to collect data. Data were analysed using Statistical Package for Social Sciences. The key finding of this study indicated that DEL performs E-HRM functions because of its efficiency and effectiveness. Another finding indicated that E-HRM was a useful system because it promotes the operation of DEL. A further finding indicated that the output quality of the E-HRM helped in saving time at work, provided accurate and up to date information. The findings of this study contributed towards the understanding of the perceptions of the officials working in the Department of Employment and Labour on the effectiveness of E-HRM. The main recommendation for this study was that the Department of Employment and Labour should develop a framework that provides for ongoing monitoring of E-HRM activities and knowledge and information sharing through employee participation. The study further recommended that the Department should provide adequate IT training, coaching, and support to the staff for them to be successful in their work.


Masters Degree. University of KwaZulu-Natal, Pietermaritzburg.