Occupational stress, job satisfaction, work engagement and the mediating role of social support among nurses at a public hospital in Durban.
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Date
2012
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Abstract
The objectives of the study were to: 1) determine how the variables of occupational stress, job
satisfaction, work engagement and social support conceptualised in literature, 2) describe the
levels of occupational stress, job satisfaction, work engagement and social support, 3) determine
the relationship between occupational stress, job satisfaction, work engagement and social
support, 4) assess the predictive value of occupational stress on job satisfaction and work
engagement, 5) determine the mediating role of social support on the effects of occupational
stress on job satisfaction and work engagement. The research questions following on from the
objectives were as follows: 1) how are the variables of occupational stress, job satisfaction, work
engagement and social support conceptualised in literature? 2) what are the levels of
occupational stress, job satisfaction, work engagement and social support among nurses? 3) what
is the relationship between occupational stress, job satisfaction, work engagement and social
support among nurses? 4) what is the predictive value of occupational stress on job satisfaction
and work engagement among nurses? 5) what is the mediating role of social support on the
effects of occupational stress on job satisfaction and work engagement among nurses? In order to
answer the research objectives, this study used a cross sectional design. The present research
study used a quantitative approach. The convenience sampling method was used for the purposes
of data collection. Data was gathered from the wards of a public hospital in Durban. A sample of
120 voluntary participants was obtained, comprising of 109 females and 11 males. Data was
collected using survey questionnaires which included the following five parts: 1) Biographical
Information Questionnaire, 2) the Nursing Stress Indicator, 3) the Minnesota Satisfaction
Questionnaire, 4) the Utrecht Work Engagement Scale, 5) and the Social Support Questionnaire.
All data were analysed using SPSS version 19.0 for Windows.
The results of the study showed that the nurses experienced high levels of occupational stress,
low levels of job satisfaction and work engagement; and moderate levels of social support. There
was a significant relationship between occupational stress, job satisfaction, work engagement
and social support among the nurses. The results showed that occupational stress predicts the
levels of job satisfaction and work engagement. The results also showed that social support
mediates the effect of occupational stress on job satisfaction and work engagement.
Recommendations and the value added by the study was also stated. The limitations of this study
were also noted.
Description
Thesis (M.Soc.Sc.)-University of KwaZulu-Natal, Durban, 2012.
Keywords
Nurses--Job stress--KwaZulu-Natal--Durban., Nurses--Job satisfaction--KwaZulu-Natal--Durban., Nurses--Social networks--KwaZulu-Natal--Durban., Theses--Industrial psychology.