Factors influencing the reliability of employment reference checking at Transnet National Port Authority.
Loading...
Date
2017
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Employment Reference Checking is used at Transnet National Port Authority (TNPA) to verify the
accuracy of information provided by job applicants, such as work experience; knowledge; skill;
behaviour, qualifications and criminal records. The reliability of information gathered during the
employment reference verification is empirical to ensure TNPA employs competent and trustworthy
candidates. The study intends to explore factors influencing the reliability of employment reference
checking at TNPA in Durban. Recruiters at TNPA are of the opinion that the information obtained
from employment reference checking might be unreliable. Therefore, this study will endeavour to
explore and comprehend the extent of the hypothesis. Factors such as knowledge, skill, behaviour, the
Protection of Personal Information Act (POPI) and Chapter 2 Section 14 (d) - Bill of Right underpin
this study. The author’s own compilation construct is used as a foundation for this study and
supported by the theory of negligence hiring adopted from the work of (Stoll & Bushway, 2008)
This study will be of benefit to TNPA and other organisations that use employment reference
verification, especially TNPA is striving to attract qualified and competent candidates who will
contribute positively in order to deal with adverse economic challenges and cope in a global
competitive environment. Reliable employment reference checking method is imperative for TNPA to
select qualified and competent job applicants. The study will test the perception of whether there are
factors influencing the reliability of employment reference checking or not.
The study adopted a qualitative research approach and used semi-structured interviews. The study
proposed a sample of up to eight participants and the study site was TNPA in Durban.
The study found that factors such as the POPI Act; Ch. 2 S14 (d) - Bill of Right; using of third party
to conduct reference checks; absence of reference checks questionnaire for each positions; conducting
reference checks telephonically; refusal of referees to respond to reference checks request and
acceptance of convenient referees other than previous immediate supervisors or managers, influence
the reliability of employment reference checking. The extent of influence caused by these factors has
a propensity to cause TNPA to employ applicants who do not meet job requirements and could have
severe repercussions to the performance and productivity of TNPA. The study recommended a
development of a vetting strategy for agencies conducting employment reference check for TNPA; to
ensure agencies do what they are mandated to do in order to avoid making employment decisions
based on unreliable information to avoid negligent hiring and the training of all recruitment officials
to ensure a full understanding of all legislations influencing the recruitment process.
Description
Masters Degree. University of KwaZulu-Natal, Durban.