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Browsing School of Social Sciences by Subject "Academic libraries--Eastern Cape."

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    A history of college libraries in the Transkei from 1882-1994.
    (1999) Puzi, Mandisa Eunice.; Bell, Fiona Ruth.; Leach, Athol Brian.
    This study is a brief history of college libraries in the former Transkei, from 1882 (the period of the missionaries) to 1994 (the year when Transkei was reincorporated into the Republic of South Africa). The history of college libraries in the Transkei has never been fully documented, despite the fact that some of the colleges and their libraries have been in existence for some time. Besides, there were some colleges which were without libraries. Even those that existed had not been fully developed, and the reasons for this have not been articulated. The author, therefore, considered it relevant to research the development of college libraries in this region. Fourteen college libraries were examined chronologically, starting from the colleges established during the missionary period (1882-1953), to the colleges established during the period of independence (1977 -1994) . Other periods covered were those of Bantu Education (1953-1962) and self-government (1963-1976). In order to provide a framework for the study, the historical development of each of the college libraries was examined in terms of the following criteria: adequacy of library accommodation; staffing; budget; the size and type of collection; users and types of services offered. The researcher gathered data by consulting and interviewing relevant people. Both primary and secondary sources were consulted. Conclusions drawn in this study clearly show that college libraries in the former Transkei were far from being centres of teaching, learning and research. Library staff were hampered in their efforts to improve library services, not only by a lack of funds and resources but also by the lack of a clear government policy regarding college libraries and by a lack of moral support.
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    The satisfaction of post-graduate education students with library services at the University of Transkei.
    (1999) Ndudane, Ruth Zonke.; Leach, Athol Brian.
    As academic libraries continue to evolve as service organizations, they should focus on their users. This calls for a better understanding of the specific needs of library users in order to provide the appropriate type and level of service that meets those needs. The overriding goal will be user satisfaction. In this study, a survey was used to determine the levels of satisfaction of post-graduate education students with library services at the University of Transkei. A questionnaire was administered to 100 post-graduate education students registered in 1998 of which 57 responded. The most important finding that emerged from the analysis of the responses was that the majority of the respondents were in general satisfied with the library services offered at UNITRA. However, dissatisfaction was expressed by at least twenty percent of respondents with noise levels, opening hours, lack of photocopiers, the accuracy of the library catalogue, materials being in their correct place, inefficient staff and interloans. It was found that respondents were reluctant to commit themselves to expressing high levels of satisfaction or dissatisfaction. Suggestions made by respondents included computerization and the need for staff training. Recommendations based on the findings were then made followed by suggestions for further research.