Browsing by Author "Khan, Razia."
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Item The impact of educational technology on training and development in banks : a case study on Nedbank.(2014) Khan, Razia.; Kader, Abdulla Dawood.Recent sustainability and training and development reports show that our banks are increasingly investing in training and development. Nedbank, in 2010 invested 244 million on training, which equated to 39 hours of training per person. Absa Bank increased its spending on training and development from 526 million in 2011 to 606 million in 2012. Standard Bank invested over 358 million in 2011, and 423 million on training in 2012. Their strategy going forward is to focus on other training interventions like e learning in order to decrease classroom based training dependencies (Banking Association of South Africa, 2012). Most banks are already utilising different forms of e learning for certain types of training interventions and also for employee assessment (Banking Association of South Africa, 2012). But the focus going forward is to reinvent training within the organisation by making it more efficient, convenient, accessible and fun with educational technology (Quinn, 2013). The objective of this study was to explore and investigate the impact that educational technology has on concepts like training and development downtime, accessibility with regards to different learning platforms, return on investment (ROI) and organisational culture and learning within an environment like a Bank. In order to answer the research questions of this study, a research strategy was necessary. A quantitative approach was selected and two surveys were manually administered at Nedbank in the greater Durban area. The statistical analysis of the data collected revealed that Nedbank has a strong organisational culture, and educational technology at Nedbank show positive results with regards to cutting downtime, seeing increased ROI, allowing for multiple learner platforms thus increasing training and development accessibility.Item A leadership framework for organisational sustainability in the banking sector.(2017) Khan, Razia.; Kader, Abdulla Dawood.This study was undertaken to examine the key challenges to, and gaps in, achieving an integrated sustainability approach within banks by utilising theoretical underpinnings from both commercial and social entrepreneurship leadership models and frameworks for sustainability leadership. In addressing a gap in the empirical literature, the study was undertaken to determine if specific characteristics, like leadership style or specific skills or behaviours might result in one leader being more effective at social and environmental sustainability performance and practices than another, and why these characteristics might play an important role in addressing sustainable strategy development and implementation gaps within banks. An analysis and integration of empirical sustainable social entrepreneurial leadership characteristic and models is relevant to the creation of a new leadership framework for sustainability, especially when social and ecological sustainability domains are being considered. In order to conduct the study, a positivist approach was applied and a quantitative study was undertaken using a simple random probability sampling method targeting various levels of employees within the bank who carried out typical leadership roles. The population targeted included 320 leaders within the bank and a sample size of 178 was drawn at 95% confidence level and 5% confidence interval. 320 questionnaires were administered and results from 233 usable responses were analysed using SPSS.The findings of the study revealed that specific leadership traits, skills, styles, knowledge, awareness and performance levels towards social and environmental sustainability needed to be improved within the bank. These findings also differed across the various levels of leadership within banks, with executives and branch area managers performing better than personnel at other levels. This was found to negatively affect social and environmental sustainability performance and reflected a lack of accountability, responsibility and commitment for these initiatives in the normal operations of the bank. The study also found that specific leadership styles impacted positively on social and environmental sustainability performance and practices, and that traits, values and behaviours can impact on how leaders prioritize social, environmental and economic sustainability domains to ensure positive sustainability practices. The study found that there is a need for sustainability leadership development within the bank where leaders need to develop specific characteristics in order to ensure that they can develop and implement effective social and environmental sustainability strategies. The key findings and recommendations in this study, and the suggested leadership framework for sustainability, could benefit leaders by enabling them to implement more integrated sustainability approaches and practices into their strategies by developing specific leadership styles, traits, knowledge and skills.