Management
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Perception of African immigrants of service quality at the Department of Home Affairs in Mthatha, Eastern Cape.
(2018)Service quality is a concept that has been around for many years. The concept of quality in the service industry is measured using five dimensions, namely; tangibles, reliability, responsiveness, assurance and empathy. ... -
A content analysis of green information on three major online search engines.
(2017)In a world where information is critical to decision making, the search for information has been made easier by the ease of access to online platforms such as articles, reviews, statistics, videos, images and even social ... -
Customer perceptions and expectations of service quality in the medical insurance sector in Zimbabwe.
(2018)This study sought to evaluate customers’ perceptions and expectations of service quality in the medical insurance sector in Zimbabwe. This will help to identify the service quality gaps experienced and to come up with ... -
The role of employee motivation in overcoming high rate of brain drain in the Lesotho Public Service.
(2017)This study aims to find out how employee motivation can assist to overcome high rate of brain drain in the Lesotho Public Service. Employee motivation refers to the process of boosting the morale of employees to encourage ... -
The effect of employee turnover on performance: a case study of the KwaZulu-Natal Department of Arts and Culture.
(2017)Employee turnover influences both employees and the performance of an organisation. When employee turnover occurs in an organisation, the remaining employees have to acquire new skills. Organisations endure the loss of ... -
The influence of marketing media on tweens propensity to consume electronic goods.
(2017)Tweens are a different regiment of children who are not reflected as children, but have not technologically advanced into fully autonomous teenagers (Hulan, 2007:31). This target market is viewed as the, “richest generation ... -
Exploring factors affecting knowledge sharing at national institute for crime prevention and reintegration of offenders in Pietermaritzburg.
(2016)Fast changes in business and innovation are driving organisations to learn and adapt to changes at an extraordinary rate. Most of them understand that unless information gathering and exchange happens quicker they will not ... -
The role of information and communications technology in improving food security in KwaZulu-Natal.
(2015)This thesis explored the role of Information and Communications Technology in improving food security. The study was conducted in the South African context and is based on KwaZulu-Natal Province. It investigated the factors ... -
The impact of corporate culture on employees' performance : a case of Standard Bank in Pietermaritzburg.
(2017)This study set to analyse the impact of corporate culture on the performance of employees’ at Standard Bank in Pietermaritzburg. The researcher investigated the factors that make up the corporate culture model of Standard ... -
An evaluation of the policy and strategy framework for SMEs in Zimbabwe.
(2017)Small and Medium Enterprises (SMEs) are important to economic growth and employment creation however they are faced by numerous challenges. Government intervention through SME policies is necessitated by the challenges ... -
A skills audit of selected Pietermaritzburg small medium enterprise (SME) owner-managers : a critical assessment.
(2016)Small Medium Enterprises (SMEs) are important contributors to the South African economy and are drivers for reducing unemployment, especially when the formal sector continues to shed jobs. However, for SMEs to be successful, ... -
Strategic intellectual capital management : case study in the banking and financial services sector in Zimbabwe.
(2016)In today’s dynamic and competitive business environment, one way organisations can achieve and sustain competitive advantages is through the leveraging of valuable, inimitable, rare intangible assets. These intangible ... -
The causes and management of school-based violence in high schools in Umgungundlovu District of KwaZulu-Natal.
(2016)A great deal of research has been conducted globally on the phenomenon of school- based violence and the devastating effect it has on teaching and learning. School-based violence is a multifaceted phenomenon and no single ... -
The influence of Supply Chain Management on service delivery in KwaZulu-Natal Department of Transport.
(2017)ABSTRACT Supply chain management is the tool that was introduced by government to ensure that services are delivered effectively and efficiently through citizens of the country. Goods and services are provided to serve ... -
An agile based integrated framework for software development.
(2018)Software development practice has been guided by practitioners and academics along an evolutionary path that extends from a Waterfall approach, characterised as highly prescriptive, to an approach that is agile, embracing ... -
The utilization of key performance indicator appraisal for logistics outsourcing : a case of Defy appliances.
(2017)Background: Companies and customers around the world are embracing the trend of outsourcing their logistics requirements to outside logistics service providers. That being said, KPI appraisal can be regarded as an effective ... -
Understanding the relationship between work-life balance and stress amongst employees at a large motor vehicle manufacturing plant in KwaZulu-Natal.
(2017)This study aims to assess the possibility of reducing stress through work-life balance. It is anticipated that a greater degree of work-life balance will lead to reduced levels of stress. In this study work-life balance ... -
Understanding individual workforce resilience of women in selected Durban organisational settings.
(2017)BACKGROUND: Over the past decades there has been an enormous increase in scientific research publications, targeting resilience of women within the workplace environment. Despite the potentially adverse effects that women ... -
Supply chain distribution system towards African marketplace : a case of Mr Price.
(2017)The expansion into new markets gives companies new challenges and unprecedented dynamics, which contribute significantly to the growth of the company. Companies seek to ensure that there are sufficient products available ... -
Factors influencing coupon redemption rates among shoppers in the Durban area.
(2017)There are a number of different sales promotion strategies that marketers employ in an attempt to appeal to consumers and encourage them to buy. In recent years, couponing has emerged as a pop culture phenomenon in some ...
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