Now showing items 61-70 of 71
Administration of municipal bus transport with specific reference to the Durban City Council.
No abstract available.
Customer care at University of Natal, Pietermaritzburg : an investigation into services received by students from support departments during registration.
This study examines customer care at University of Natal, Pietermaritzburg (UNP). It investigates the quality of service received by students, from support departments, during registration. Data was collected via a simple ...
An evaluation of the current marketing practices by students at the University of Natal Pietermaritzburg (UNP) for self-funded teaching programmes in the school of business.
The objective of this dissertation is to evaluate the current marketing practices as viewed by students at the University of Natal - Pietermaritzburg (UNP) for self-funded courses. Data was collected from a sample size of ...
The outsourcing challenges and effectiveness of insourcing maintenance function at Eskom.
In view of the competition many organizations seek to survive by producing more, with fewer resources, in a shorter period of time (Pintelon and Parodi- Herz, 2008:21). Outsourcing maintenance of production assets over the ...
Production/inventory management in a flow production environment.Production/inventory management in a flow production environment.
A modular model named "Total Inventory Planning and Flow Control" is developed to better plan and control a manufacturing environment. The research into the philosophies, ideas and tools used by two apparently conceptually ...
Internet adoption among small and micro enterprises in the business-services sector.
SMEs' are important in any economy, because they are the key drivers of innovation, employment and economic growth. Harnessing the Internet for business purposes improves SMEs‟ operational efficiency and competitiveness ...
Understanding declining customer service ratings at a major South African commercial bank.
In recent years, the four major South African commercial banks (ABSA, Standard, First National Bank and Nedbank) have been measuring customer satisfaction and loyalty through market research, the results of which reflect ...
Impact of employee participation in decision making at Engen.
Employee participation is the process whereby employees are involved in decision making processes, rather than simply acting on orders. Employee participation is part of a process of empowerment in the workplace. It is ...
Performance measurement in not-for-profit organisations : relative efficiency among South African public universities
This interdisciplinary thesis has two principal objectives: to measure the relative efficiency of South Africa's public universities between 1994-97 and to provide explanations for levels of efficiency observed. Two methods ...