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Change management in a public sector organisation : a case study of the South African Revenue Services (SARS)
This study was an evaluation of the approach to change that is used in the public sector. The approach that is chosen ultimately has a bearing on the management of change in an organisation. The study used a case study ...
A systems approach to strategic processes.
In the 1970's Kotter wrote an article, Why "Wasting" Time Is More Important Than Ever, in which he described the average manager's day. However, what he described, and what many management texts described was contrastingly ...