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Customer satisfaction of call centre service delivery in South Africa.
The call centre is often the first human interaction a customer has with a company and many customers form their perception of a company based on their experience with that call centre. The call centre industry is growing ...
An evaluation of the maintenance on government properties in Mpumalanga Province : a service quality perspective.
This research sought to evaluate and analyse customers perceptions with regard to service quality they receive on the maintenance of government properties within Ehlanzeni District, Mpumalanga Province. The purpose of the ...
The impact of skills shortages on client satisfaction at Stewart Scott International in KwaZulu-Natal.
A persistent theme over the past year in public discussion has been the state of skills in the South African economy and society (DoL, 2003:1). The DoL (2005:55) further states that the issue of "scarce skills" has become ...