Graduate School of Business and Leadership
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Measuring employee performance through a values-driven performance management strategy for a higher education institution.
(2022)Globally, Higher Education Institutions (HEIs) are facing the challenges of increased competition, exacerbated by the aftermath of the recent and devastating COVID -19 pandemic. The pandemic has changed the way in which ... -
Perceptions regarding implementation of the college model reorganisation in the University of KwaZulu-Natal College of Health Sciences.
(2022)The College Model organisational structure was implemented at the University of KwaZulu-Natal after its inception in 2004. In 2010 the organisational structure was reviewed. The outcome proposed numerous changes resulting ... -
Exploring the impact of organisational change on employee morale.
(2021)Organisations implement changes that will enable organisations to grow and thrive. These changes lead to uncertainty. Managing change requires a leader to effectively communicate the vision of the change, and when done ... -
An integrated solution for pavement management and monitoring systems in South Africa.
(2022)Globally, South Africa has the tenth longest road network. The current condition of the road network has been deemed poor to extremely poor and is deteriorating further as years progress. Road Authorities have a responsibility ... -
Investigating factors that influence the sustainability of urban agriculture: a case study of Kwa-Mashu, eThekwini Municipality.
(2022)In recent years, the concept of urban agriculture (UA), has been explored as a remedy for urban poverty and deteriorated socio-economic conditions, with numerous studies arguing in favour of UA’s benefits. Despite the ... -
Improving service delivery through tacit knowledge within a government tax service’s call centre environment.
(2022)In the current, turbulent and volatile economic conditions that organisations face, establishing customer relationships are key to ensuring maximum productivity. Utilising call centres remains a key way of engaging with ... -
The investigation of the impact of the Covid-19 pandemic on the University of Kwazulu-Natal foundation’s fundraising efforts.
(2022)ABSTRACT The study investigates the extent to which the Covid-19 pandemic impacted the fundraising efforts of the UKZN Foundation. The outbreak of the Covid-19 pandemic has made a devastating impact on the lives of many ... -
Key success factors for the city of Durban to become a destination of choice.
(2014)Abstract A rapidly growing global middle class has led to the onset of a number of international trends. One such trend is the increased ability for people to travel and experience various destinations across the globe. ... -
An investigation into the operational challenges at the Durban Container Terminal.
(2016)ABSTRACT This study focused on the operational Challenges experienced by the Durban Container Terminal (DCT). It unpacked factors such as the design and layout of the yard, relationship of management with labour, strength ... -
Water supply and sanitation service delivery challenges in South Africa: a case study of Adams Mission within the eThekwini Municipality.
(2016)ABSTRACT The lack of basic services affects public's well-being. The South African constitution put emphasis on the delivery of basic services to each citizen in South Africa, regardless of geographic area, race, or any ... -
Customer satisfaction and loyalty: an application on FMCG Wholesalers.
(2016)ABSTRACT Retaining customers in the Fast Moving Consumer Goods (FMCG) wholesale environment is becoming increasingly difficult. While wholesalers have an understanding that superior customer service is important in any ... -
Managing change as a result of restructures within Sturrock Grindrod Maritime (Pty) Ltd.
(2016)Abstract Diversify, integrate and synergise, are common words associated with businesses operating in Volatile, Uncertain, Complex and Ambiguous (VUCA) environments. Profitability and long term survival is reliant on how ... -
A study of the Customer Relationship Management (CRM) strategy of local banks from the perspective of MBA students at UKZN.
(2016)The banking landscape continues to be shaped by the global themes of mobile technology, cyber-crime, volatile financial markets, a rigid regulatory framework and a more demanding and well informed customer. The traditional ... -
How successful entrepreneurs overcame mistakes that threatened their demise.
(2017)ABSTRACT The study focused on business mistakes and how these influenced future decision making of the successful entrepreneurs. The study gave particular attention to mistakes made by entrepreneurs interviewed by the ... -
An investigation of the relationship between inflation and interest rates in Swaziland.
(2016)Abstract Inflation rate and interest rate are some of the two economic variables that are used by governments across the world to monitor and ensure that economic performance is within meaningful limits. While inflation ... -
The impact of working hours on employee productivity: case Study of Sabertek.
(2018)ABSTRACT Productivity is important in the workplace and as the elements of productivity come together to deliver goods and services, organisations can be faced with many challenges. Improving and sustaining employee ... -
Impact of public private partnerships on community –based tourism projects, Jozini Tiger Lodge case study.
(2017)ABSTRACT Public Private Partnership (PPP) establishments are usually prone to prolonged implementation due to their complex nature. The South African Government as well as private sector businesses play equally vital roles ... -
Striking a balance between agile forecasting and traditional budgetary practices.
(2016)Abstract Budgeting is one of the most important, successfully utilised and useful tools which almost every major organisation relies on for the setting of strategic goals and the subsequent measurement against these goals. ... -
Consumer perceptions of corporate firms in Manzini based on their corporate social responsibility Initiatives.
(2016)ABSTRACT Over recent times, more and more profit making entities have chosen to adopt and apply Corporate Social Responsibility (CSR) principles as part of their active business models. The reasons for this move have ... -
Entrepreneurship education in the Technical Vocational Education and Training (TVET) College sector: a supply side perspective.
(2016)ABSTRACT Formerly known as Further Education and Training Colleges, (TVET’s) Technical Vocational Education and Training colleges play a key role in providing vocational education for skilling the youths in various trades ...