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Employee experiences of commitment and happiness in call centre employment : a qualitative study.
The call centre industry has experienced a boom over the last decades. More organisations are making use of call centres as a means of speedy service deliveries to their customers. Call centres have therefore become an ...
The relationship between job satisfaction and locus of control amongst call centre representatives in a call centre in Durban, KwaZulu-Natal
Call centres are typically characteristic of a highly repetitive, monotonous, and low skilled nature of work, which has resulted in low levels of job satisfaction, dissatisfaction or no satisfaction for call centre ...