Exploring factors affecting knowledge sharing at national institute for crime prevention and reintegration of offenders in Pietermaritzburg.
Mkhwanazi, Nosipho Phumzile.
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Fast changes in business and innovation are driving organisations to learn and adapt to changes at an extraordinary rate. Most of them understand that unless information gathering and exchange happens quicker they will not have a competitive advantage, as they will be at risk of losing the significant resource of knowledge through knowledge erosion. This study is about exploring factors influencing knowledge sharing in a non-governmental organisation called the National Institute for Crime Prevention and Reintegration of Offenders (NICRO). This is a qualitative study where interviews were used as a data collection technique and thematic analysis used as a data analysis method. Explorative research design was used in this study to explore a variety of factors impacting knowledge sharing. The targeted population was the employees of NICRO and the purposive sampling method was used to select a sample. The sample size consisted of five employees with different professions and roles in the organisation. The findings indicated that there were a variety of individual, organisational as well as technological factors which influenced knowledge sharing at NICRO. Individual factors such as awareness, personality, altruism and self-efficiency were key determinants of knowledge sharing in the organisation studied. The trust and rewards system was a predominant organisational factor that impacted employees’ behaviour with respect to sharing knowledge, followed by factors such as organisational culture, leadership and organisational structure. The study also ascertained that technological factors played a significant role in influencing knowledge sharing in the studied organisation. On the basis of the research findings, the study recommended that the management of NICRO review and improve their reward system in order to encourage employees to engage in knowledge sharing. The study also recommended that employer and employees reestablish a trustworthy relationship among themselves in order to create favourable conditions for sharing knowledge.