Proches, Cecile Naomi Gerwel.Ramlakhan, Yashveer.2023-01-102023-01-1020192019https://researchspace.ukzn.ac.za/handle/10413/21230Masters Degree. University of KwaZulu-Natal, Durban.eThekwini Electricity is an electric utility that distributes electricity to the eThekwini region. The organisation is a large organisation which has various software systems that are used to sustain its operation. One of the systems which is core to the organisations operation is their Enterprise Resource Planning (ERP) system. This study examined the knowledge management challenges which were experienced by eThekwini Electricity during the implementation on their Ellipse version eight ERP system which continue to have a negative impact on the organisation. Some of the negative effects include inefficiency and duplication of work as well as financial costs which are directly related to the ERP system. A qualitative research approach was used so that a deeper understanding about what these challenges were could be discovered. An interpretative approach for the study was deemed to be most suitable and fifteen participants formed the sample size of the study. Purposeful sampling was used to select the participants and semi-structured interviews were conducted to allow the participants to respond freely which provided a richer insight to the user’s perceptions and views of the implementation of the ERP system. Interviews were transcribed and thematic analysis was performed on the data collected so that a detailed insight on common themes which emerged could be discovered. Salient findings which emerged was that the organisation experienced many knowledge management challenges which affected the implementation of their ERP system. A key finding was that the organisation did not have a knowledge management strategy in place, and everyone did as they saw fit to manage knowledge. There were elements of knowledge management practices which existed but nothing that followed a formal strategy. Recommendations such as creating a knowledge management strategy, addressing organisational culture, setting up a project management office, leveraging technology and taking suitable measures so that these challenges can be mitigated against, were put forward.enEmployee training.Project management.Technical knowledge.Implementation knowledge.Organisational culture.Thesis