A study of migrating customers to self-help options in the utility industry.

Blades, Dorinda.2011-01-252011-01-2520052005http://hdl.handle.net/10413/2268Thesis (M.Com.)-University of KwaZulu-Natal, 2005Abstract not available.enConsumer migration.Theses--Leadership and management.A study of migrating customers to self-help options in the utility industry.Thesis