Gibson, Lee K.Davis, Leslie.2011-02-012011-02-0120032003http://hdl.handle.net/10413/2413Thesis (MBA)-University of Natal, Durban, 2003.This research attempts to find the ideal ratio of IT staff to end-user at the University of Natal. It also examines the organisational structure of the Information Technology Division of Natal University. This study first examines available literature to establish the suggested structure and ratio. Next the IT function of a small sample of universities around the world is examined. The structure and ratio found at the University of Natal will be compared to the suggested model and to those of the other universities examined. From this study will emerge the ideal structure and ratio for the Information Technology Division of the University of Natal.enTheses--Business administration.Strategic planning.Universities and colleges--Information technology--KwaZulu-Natal.Universities and colleges--Employees.Thesis