Bayeni, Sibusiso Douglas.Bhikisha, Mqondisi.2015-01-222015-01-2220122012http://hdl.handle.net/10413/11884M. Ed. University of KwaZulu-Natal, Durban 2012.In this research, I examined challenges facing performance management on school effectiveness using Integrated Quality Management System as a tool. I presented what was happening in terms of teacher appraisal in South Africa before the introduction of Integrated Quality Management System. In this research, I presented background and reviewed literatures on performance management, performance appraisal, teacher appraisal and IQMS. I also looked at the challenges and benefits during the administering of IQMS in the schools. In carrying out this research, I employed qualitative method and case study methodology. I used semi-structured interview. My participants were 6 Heads of Departments and 12 educators from the schools who excelled in grade 12 results in 2010. I used interpretative paradigm and content analysis in order to interpret and analyse data collected from three secondary schools. I presented summary, finding, and conclusion in the fifth chapter. I also explored topic for further research.en-ZATotal quality management in education -- South Africa -- KwaZulu-Natal.School management and organization.Theses -- Education.Thesis