Dennis, Laxton.Theys, Lauretta.2010-11-122010-11-1220042004http://hdl.handle.net/10413/1713Thesis (MBA)-University of Natal, 2004.Abstact not available.Business Innovation--IBM.Knowledge management--IBM.Theses--Business administration.What is the origin and extent of knowledge gaps within IBM (BCS) strategy and change business unit?Thesis